Sharing Best Practice a Course for Updating Tourist Guide Practical Skills

This 7-day “Sharing Best Practice” course is designed to meet the demand from professional associations, ministries, tourism organisations and tourist guides themselves to update their skills by following the guidelines of the European Standard EN 15565:2008. The European Standard sets out the necessary training that tourist guides should follow.

“Sharing Best Practice” provides tourist guides the range of skills, understanding and competencies necessary and facilitates best practice.

Sharing Best Practice course trainees during practice Sharing Best Practice course trainees during practice, 2017 © FEG by Radosław Szafranowicz-Małozięć

What will the course participants will gain?

  • A fuller understanding of the ethos behind tourist guiding
  • Becoming a more effective speaker by dealing with nervousness; use of voice; words, body language and visuals; handling questions; planning and timing commentaries; how to inform entertainingly.
  • Best practices across the range of tours on a moving vehicle, onsite and on walking tours
  • Learning how to vary commentary and guiding techniques to engage a wide variety of clients.
  • Evaluation of the effectiveness of guiding engagements using self, peer and client feedback
  • Applying theoretical concepts of interpretation to practical guiding skills
  • Retaining an understanding of the role of a tourist guide and identify key functions of the profession
  • Working with visitors with disabilities and/or impairments
  • Functioning as better team players

Sharing Best Practice course participants Sharing Best Practice course participants, Warsaw, 2017 © FEG by Radosław Szafranowicz-Małozięć

General Information

The programme consists of 7 days learning including classroom and practical sessions. Practical sessions will be on the streets (walking tour), on a coach (moving vehicle) and in a site (museum/art gallery/religious/archaeological site). It covers a range of development activities, essential in any guide training programme. The skills gained are transferable to many tourist guiding situations.

Assessment of knowledge will be by final written examination. Practical assessments will be conducted during the “Art of Guiding” seminar and during the participants’ coach tour, museum tour and walking tour and recorded on student assessment forms.

Programme trainers are FEG accredited. To achieve best possible results the number of the course participants is limited.

All trainees of the “Sharing Best Practice” course will be awarded a FEG e-certificate of attendance.

The price of this course, and all other FEG courses, varies depending on cost and demand. If you are interested in one or more courses listed on our website, please get in touch with our office for more information at