Meet our ENAT & FEG T-GUIDE Independent Committee

The “invisible” T-GUIDE ENAT & FEG Committee works behind the scenes to assess and give valuable feedback to the candidates who submit their Stage 4 T-GUIDE Portfolios when they have completed their course.

The four stages of T-GUIDE training and certification involve e-learning, a written test, in-person classroom training, and finally, practical assessment with a real guided tour.

The final word is given through assessment and written feedback from our independent experts who are always involved in stage 4, together with our certified T-GUIDE FEG trainers delivering the course.

It's time to meet them!

Chris Veitch

Accessible / Inclusive Tourism Consultant, UK

Chris Veitch is an independent consultant with wide experience in accessible tourism. After gaining a first-class degree in Tourism Management, he was a policy executive in the English Tourism Council (ETC), managing projects to improve the accessibility of tourism in England. In 2003 he set up his own practice.

He has collaborated in writing several papers and book chapters on this subject and is a regular guest speaker at global conferences. He is also a guest lecturer at universities in the UK and Europe. Chris works closely with Visit England, Visit Scotland, and Visit Wales, to help develop and promote Accessible Tourism in the UK.

He has also been involved in some significant projects for the European Commission and has worked closely with teams in Ireland, Belgium, Georgia, Malaysia, Thailand Australia, and New Zealand to develop and promote accessibility in tourism.

He has been a Judge for the European Access City Award and currently sits on accessible tourism award panels for Visit England and Visit Scotland. In February 2017, he was appointed for a three-year tenure by the UK Government to be the Disability Champion representing the tourism sector. From 2015 to 2020 he was a Vice-Chair of the UK Charity Tourism for All.

He is a member of the European Network for Accessible Tourism (ENAT) and England’s Inclusive Tourism Action Group (EITAG). His recent work for Visit England has included producing an Accessible Tourism toolkit for destination managers and a project to enhance accessibility to information for tourism venues.

Lisa Zeiler

Certified Tourist Guide & Trainer, Austria

Lisa Zeiler has been a certified tourist guide in Vienna, Austria, for almost 25 years.

The development and implementation of inclusive guided tours have long been a key focus of her work.

She was an active member of the original team that designed the Leonardo EU-funded project “T-GUIDE” model along with ENAT for training qualified Tourist Guides and has been working as a course director and trainer of tourist guides in Austria for over 15 years.

Lisa was one of the first FEG & ENAT T-GUIDEs certified in Europe and has been helping FEG & ENAT with the T-GUIDE candidates’ Portfolio Assessments ever since.

Adrien Bordrez

Certified Tourist Guide, Greece & FEG Accredited Trainer

Adrien Bordrez has been a certified tourist guide in Greece for the last 14 years.

Early on (2016), he got involved in the regional Tourist Guide Association of Dodecanese based in Rhodes as its ExCo treasurer, and today he is still an elected member of the same board.

In 2020, he was accredited as a Tourist Guide Trainer by FEG and was certified as a “T-GUIDE” by FEG & ENAT, while he also delivered the “T-GUIDE” course and the “Tourism for All” seminar in Crete for the local certified guides association and in 2024 in Rhodes for guides from different European countries.

Since 2020, Adrien has been a regular member of the T-GUIDE Committee, assessing the Portfolios of all candidates for the T-GUIDE courses delivered across Europe.

His involvement in training matters also led him to become a member of the state National Greek Tourist Guide Training Consultative Group, which also assesses certified tourist guides from other regulated EU countries who are established in Greece and who apply to the Greek state to obtain the local license to guide in Greece.

In 2022, Adrien became an elected member of the FEG Training Consultative Group.

Lastly, in early April 2024, he delivered twice the FEG “Tourism for All” seminar on accessible tourism to the students at the state Tourist Guide School of Rhodes, with the ambition to incorporate such modules of accessibility and inclusivity in the regular training programme for future national guides.